Hello. A customer may add items from your online shop and never finish payment. The cart stays open. This page lists those open carts so you can see who has not completed the order and follow up.
At the top you see four numbers: how many carts are open, their estimated value, how many line items they hold, and how many have started online payment. These numbers set follow-up priority; a cart in payment is the closest sale.
Search by customer name, phone, or product. Filter by status: active, pending payment, expired reservation, or unchanged for a long time. The time range separates recent carts from old ones. Reset restores every filter.
Ali Mohammadi’s card is pending payment. He started checkout but did not finish. His phone is right here so you can call. The items are Signal Mobile glass and a Samsung battery.
Maryam Ahmadi has an active cart; she is still choosing. Mobile Shop Reza has not changed for a long time; it is likely abandoned. Negin Rezaei’s reservation expired; stock is no longer held for her, so call soon or let it go.
Inside each cart you see the product photo, quantity, price, and reservation expiry if any. These are the items the customer put in the shop cart; they are not a sales invoice yet.
Delete a cart only when it is wrong or stale. A confirmation appears first and cannot be undone. The main job of this page is seeing open carts and following up with that customer, not creating a new cart.
The same Ali Mohammadi is in shop contacts, with the same name and phone. From there you see role and how to reach him, and you can send a reminder. An open cart is a sales chance; the contact is the follow-up path.
So here you see people who still have an open cart from your shop. Filter, read the status, and call. Do not ignore an abandoned cart.